Last Updated: 28 October 2025
Business Name: Pure HydroIQ
Website: https://www.purehydroiq.com
Email: akashrana1712@gmail.com
Address: Mauritius
1. Introduction
Welcome to Pure HydroIQ. These Terms and Conditions (“Terms”) govern your use of our website https://www.purehydroiq.com and your purchase of our products.
By accessing our website or purchasing our smart water bottles, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.
2. Definitions
- “We”, “Us”, “Our” refer to Pure HydroIQ, a business registered and operating in Mauritius.
- “You”, “Your”, “Customer” refers to any individual or entity accessing our website or purchasing our products.
- “Website” refers to https://www.purehydroiq.com.
- “Products” refers to smart water bottles and any related accessories sold by Pure HydroIQ.
3. Eligibility
To use our website and make purchases, you must:
- Be at least 18 years old or have parental/guardian consent;
- Provide accurate and complete information during checkout;
- Agree to comply with all applicable laws and these Terms.
We reserve the right to refuse service to anyone at our discretion.
4. Products and Availability
We strive to display accurate product descriptions, images, and prices. However, slight variations in color, design, or packaging may occur.
All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.
5. Pricing and Payment
- All prices are listed in Mauritian Rupees (MUR) unless otherwise stated.
- Prices are inclusive of applicable taxes, unless indicated.
- Payment must be made in full at the time of purchase using the available payment methods (credit/debit card, bank transfer, or other approved methods).
- We use secure third-party payment processors. Pure HydroIQ does not store your payment details.
We reserve the right to correct any errors in pricing or product descriptions at any time without prior notice.
6. Order Confirmation
After placing your order, you will receive a confirmation email with your order details. This does not constitute acceptance of your order.
We reserve the right to cancel or refuse any order if we suspect fraud, incorrect payment details, or unauthorized activity.
7. Shipping and Delivery
- We deliver products within Mauritius and selected international destinations.
- Delivery times vary depending on location and courier availability.
- You are responsible for providing accurate delivery information.
- Pure HydroIQ is not liable for delays caused by courier services, customs, or unforeseen circumstances.
Once dispatched, you will receive a tracking number via email (if applicable).
8. Returns, Refunds, and Exchanges
a. Returns
You may return your product within 7 days of receipt, provided that:
- The item is unused, undamaged, and in its original packaging;
- Proof of purchase is provided.
b. Refunds
Refunds are processed within 14 working days after we receive and inspect the returned product.
Shipping fees are non-refundable unless the product was defective or incorrectly supplied.
c. Exchanges
If your product is defective or damaged upon arrival, please contact us within 48 hours of delivery. We will arrange an exchange or replacement after verification.
To initiate a return or exchange, email akashrana1712@gmail.com with your order number and photos (if applicable).
9. Warranty
Our smart water bottles come with a 6-month limited warranty covering manufacturing defects.
The warranty does not cover:
- Damage caused by misuse, accidents, or unauthorized repairs;
- Normal wear and tear;
- Water or liquid damage caused by improper sealing.
For warranty claims, please contact akashrana1712@gmail.com with your order details and proof of purchase.
10. Intellectual Property Rights
All content on this website—including text, graphics, logos, product images, videos, and designs—is the property of Pure HydroIQ and protected by copyright and trademark laws.
You may not copy, reproduce, distribute, or exploit any content from this website without our prior written consent.
11. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent behavior.
12. Limitation of Liability
To the fullest extent permitted by law:
- Pure HydroIQ shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
- Our total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the product purchased.
You use our products at your own risk and responsibility.
13. Indemnification
You agree to indemnify and hold harmless Pure HydroIQ, its owners, employees, and partners from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of our website/products.
14. Data Protection & Privacy
Your personal data is collected and processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and applicable Mauritian data protection laws.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, or practices of any linked websites. Accessing third-party links is at your own risk.
16. Force Majeure
We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, strikes, power outages, or internet disruptions.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of Mauritius.
Any dispute arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Mauritius.
18. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Any changes will take effect immediately upon posting on our website, with the “Last Updated” date revised accordingly.
19. Contact Information
For questions, concerns, or feedback regarding these Terms and Conditions, please contact:
Pure HydroIQ
📧 Email: akashrana1712@gmail.com
📍 Address: Mauritius