Privacy Policy

Privacy Policy

Last Updated: 28 October 2025
Business Name: Pure HydroIQ
Website: https://www.purehydroiq.com
Email: akashrana1712@gmail.com
Address: Mauritius

1. Introduction

At Pure HydroIQ, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our smart water bottles.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Data Controller

Pure HydroIQ acts as the Data Controller for the personal data collected through this website.

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
📧 Email: akashrana1712@gmail.com
đź“Ť Address: Mauritius

3. Data We Collect

We collect the following types of personal data:

a. Information You Provide

  • Personal details: Name, email address, phone number, shipping and billing address.
  • Account information: Username and password (if you create an account).
  • Payment information: Processed securely through third-party payment processors (we do not store your card details).
  • Communications: Messages or inquiries sent via our contact forms or email.

b. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited, time spent, and referral URLs
  • Cookies and tracking technologies (see section 8 below)

4. How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Manage your account and provide customer support
  • Send order confirmations, shipping updates, and invoices
  • Improve our website and services
  • Send promotional emails and offers (only with your consent)
  • Comply with legal obligations and resolve disputes

We will never sell or rent your personal data to third parties.

5. Legal Basis for Processing (GDPR Article 6)

We process your data based on the following legal grounds:

  • Contractual necessity: To fulfill orders and provide services.
  • Legitimate interests: To improve our services and prevent fraud.
  • Legal obligation: To comply with laws and tax requirements.
  • Consent: For marketing and promotional communication.

You can withdraw consent at any time by contacting us at akashrana1712@gmail.com.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations.

7. Sharing Your Data

We may share your information with:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping partners (to deliver your order)
  • Service providers (e.g., website hosting, analytics)
  • Legal authorities (if required by law)

All partners are bound by confidentiality and data protection agreements.

8. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyze site traffic, and personalize content.

You can control or delete cookies through your browser settings. Disabling cookies may affect certain website functions.

For detailed information, refer to our Cookie Policy (if applicable).

9. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including:

  • SSL encryption
  • Secure server infrastructure
  • Limited access to personal data by authorized personnel only

However, please note that no online data transmission is entirely secure.

10. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

  • Access and receive a copy of your data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to data processing
  • Data portability (transfer of your data to another controller)
  • Withdraw consent at any time

To exercise these rights, contact us at akashrana1712@gmail.com.

11. International Data Transfers

As our business operates in Mauritius, your personal data may be processed outside the EEA. We ensure adequate data protection measures in accordance with GDPR and applicable local laws.

12. Children’s Privacy

Our website and products are not intended for individuals under 16 years of age. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:

Pure HydroIQ
📧 Email: akashrana1712@gmail.com
đź“Ť Address: Mauritius